ReeveHQ

Modules

Customers & complaints

The field: who has your devices, what they tell you, and what you owe them back.

Every screen below is the shipped interface, shown with sample data - and every record on them is something Ask Reeve can answer from.

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  1. Customers

    Who you sell to, and the devices, registrations and returns that belong to each of them.

    Customers: Who you sell to, and the devices, registrations and returns that belong to each of them.
    Another screen from Customers.
    Another screen from Customers.

  2. Customer registrations

    Device registrations feeding post-market surveillance, with the personal data handled as data protection asks.

    Customer registrations: Device registrations feeding post-market surveillance, with the personal data handled as data protection asks.
    Another screen from Customer registrations.

  3. Customer feedback

    Feedback captured under ISO 13485 §8.2.1, triaged with a recorded outcome and escalated when it is a complaint.

    Customer feedback: Feedback captured under ISO 13485 §8.2.1, triaged with a recorded outcome and escalated when it is a complaint.
    Another screen from Customer feedback.
    Another screen from Customer feedback.

  4. Customer questions

    Clinical and product questions from the field, answered and kept.

    Customer questions: Clinical and product questions from the field, answered and kept.
    Another screen from Customer questions.

  5. Complaints

    Complaints with the judgement that matters recorded - reportable or not, and why - and the CAPA or vigilance it raised.

    Complaints: Complaints with the judgement that matters recorded - reportable or not, and why - and the CAPA or vigilance it raised.

  6. Product returns

    Returns received against the lot that came back, with decontamination answered before anyone handles it.

    Product returns: Returns received against the lot that came back, with decontamination answered before anyone handles it.